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| Are You listening to your customers? Advice on customer feedback from founders on feedback Posted: 12 Mar 2015 09:00 AM PDT When Guitar Hero's Charles Huang began reviewing customer service emails for his new product, Dance Dance Revolution, he saw something he didn't expect. Dance Dance Revolution's users were so intelligent, their suggestions about how to fix their dance pads were directly usable. Huang gathered up the suggestions, flew to China, and used the suggestions to […] The post Are You listening to your customers? Advice on customer feedback from founders on feedback appeared first on Marketing Cloud Blog | Oracle Responsys.  |
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